Experience


Clients
  • TD Bank
  • CIBC Wealth Management
  • Merrill Lynch
Scope of work:
  • Development of Procurement application that included steps from submitting a request to receiving approval; shipping the order, and installation; and defined IMAC (Install, Move, Add, Change) processes

  • Created Process and Procedure guides for the various services based on outsourcing best practises and ITIL

  • Managed a complex rollout and upgrades to ABMs across Canada. This involved sourcing, purchasing and shipping the new machines from Europe to Canada and customizing them for the bank.

  • Analyzed gaps via strategy workshops that existed in the sub business functions for the above clients and conducted Business Criticality Analysis. Provided detailed reports to senior management for approval on implementation of solutions recommended

Clients
  • Ministry of Transportation & Economic Transportation Cluster - MTO

  • Ministry of Community and Social Services ; Children Youth & Social Services I&IT Cluster

  • CPP Investment Board

  • Ontario Lottery Group

  • Guelph Hydro
Scope of work:
  • Assessed and documented gaps in conjunction with OPS Unified I&IT Project Methodology for current requirements for SCCM (Software Configuration and Change Management) processes and tools utilized by the various branches

  • Prepared project plans, charters, financial management and other related PMO deliverables following the PMO methodologies in accordance with the OPS PMO and Corporate PMO policies

  • Developed and presented recommendations to executives regarding upgrading existing SCCM tools or migrating to new tools (IBM ClearCase, ClearQuest, CA Harvest, Endevor, Serena Dimension, MKS, Microsoft TFS, etc.) that best met the requirements of the various branches

  • Led a team to generate the Activity Based Costing (ABC) model, currently developing sustainment processes and evaluating ABC sustainment tools.

  • Successfully achieved organizational Payment Card Industry (PCI) Compliancy for payment transactions v2.0 to v3.2 for 5 consecutive years

  • Documented Change Management Process for Change Advisory Board group as Cluster Change Manager

  • Managed various large system release based release management best practices

  • Lead multiple mainframe and mid-tier development projects using IBM Zachman Framework and OPS Unified I&IT Project Methodology

  • Conducted an assessment of the current Project Management practice within IT business unit using industry best practices – COBIT, Val IT and PMBo

  • Provide Portfolio Management Services – developed financial and resource tracking systems via Excel to track, manage and optimize portfolio financials and resources

Clients
  • Aviva Canada

  • Sun Life
Scope of work:
  • Lead an outsourcing transition, transformation program that included the setup of Help Desk Processes, Desk side Procedures & Processes, Network, MSO (Managed Services Offerings), DMS (Desktop Management Services), Hosted Exchange/Blackberry, a roll out/refresh of 500 workstations, including new workstation images, and custom developed reports

  • Analyzed gaps via strategy workshops that existed in the sub business functions for the above clients and conducted Business Criticality Analysis.  Provided detailed reports to senior management for approval on implementation of solutions recommended

  • Managed implementation of ESS (Enterprise System Storage) solution which included Storage Area Network (SAN), FAStT, Tivoli System Management (TSM), and infrastructure install/upgrade (fibre networks, McData Switches, Cisco Switches, and others)

Clients
  • CanGro Foods

  • Grand & Toy

  • Future Shop

  • ToysRUs
Scope of work:
  • Lead an outsourcing transition, transformation program that included the setup of Help Desk Processes, Desk side Procedures & Processes, Network, MSO (Managed Services Offerings), DMS (Desktop Management Services), Hosted Exchange/Blackberry, a roll out/refresh of 500 workstations, including new workstation images, and custom developed reports

  • Analyzed gaps via strategy workshops that existed in the sub business functions for the above clients and conducted Business Criticality Analysis.  Provided detailed reports to senior management for approval on implementation of solutions recommended

Clients
  • IBM Canada

  • Symbol Technologies
Scope of work:
  • Customizing and setting up the tools required to support and automate the Help Desk Processes - IMAC, Virtual Help Desk, ID Administration, Printer Support, Q&A, SOX compliance

  • Analyzed gaps via strategy workshops that existed in the sub business functions for the above clients and conducted Business Criticality Analysis. Provided detailed reports to senior management for approval on implementation of solutions recommended

  • Developed and delivered educational workshops on Information Technology Plan Development with regards to AS/400’s, UNIX, Novell Servers, and Windows NT servers

Clients
  • Bell Canada

  • CTV
Scope of work:
  • Produced a Service Level Agreement document based on ITIL, between Group IT and other digital business units which would allow the organization to deliver services more efficiently

  • Analyzed gaps via strategy workshops that existed in the sub business functions for the above clients and conducted Business Criticality Analysis. Provided detailed reports to senior management for approval on implementation of solutions recommended

  • Managed implementation of ESS (Enterprise System Storage) solution which included Storage Area Network (SAN), FAStT, Tivoli System Management (TSM), and infrastructure install/upgrade (fibre networks, McData Switches, Cisco Switches, and others)